UK Delivery Available | Appliance Outlet | Pallet & Truckload Deals
Last updated: July 2026
This policy explains your rights to cancel, return or claim a refund on goods bought from Goods Group. Your rights differ depending on whether you buy as a consumer (for your home) or as a business/trade buyer.
If you buy as a consumer, the Consumer Rights Act 2015 gives you the right to goods that are as described and that function as they should for their grade. Because many of our appliances are graded, ex-display or clearance items, any cosmetic marks described at the point of sale are not considered faults.
Where an order is agreed at a distance (for example arranged by email or phone for delivery), you generally have 14 days from receiving the goods to change your mind and cancel, and a further 14 days to return the item. Goods must be returned complete and in the same condition in which they were supplied.
Please check your goods on delivery. If an item is damaged in transit or develops a fault, contact us at [email protected] within 48 hours of delivery for transit damage, or as soon as a fault appears within any applicable warranty period (see our Warranty & Product Grading Guide). We will arrange a repair, replacement or refund as appropriate.
Email [email protected] with your name, order details and the reason for return. We will confirm the return address or arrange collection. Refunds are issued to the original payment method, normally within 14 days of us receiving the returned goods or proof of return.
Where you cancel a consumer order because you have changed your mind, you are responsible for the cost of returning the goods. Where an item is faulty or was not as described, we cover reasonable return or collection costs.
Pallets, truckloads and mixed surplus lots are sold to business buyers on an “as seen” basis for resale, and the consumer right to cancel does not apply. Manifests are provided as a good-faith indication only. If a lot is materially different from its description, contact us within 72 hours of delivery and we will work with you to resolve it fairly.
For any return or refund query, contact Goods Group, 63 Kingsway, Manchester, England, M19 2LL, or email [email protected].
Tell us what you need a single appliance, a pallet, a truckload or a whole category and our team will reply with pricing, availability and manifests where applicable.
